How to move your club to online booking
Moving a club to online court booking takes seven steps: list what you book, set your prices and rules, gather your members, set up payments, carry over regular bookings, tell members, and go live with someone on hand. Most of the work is deciding your rules, not the software.
Seven steps to going live
List what you book
Every court, table or space, its opening hours and slot length, and when each is closed or blocked.
Write down your prices and rules
Peak and off-peak prices, member and visitor rates, how far ahead each can book, and your cancellation and refund rules.
Gather your members
An up-to-date list of members and their membership type, so member prices and booking windows apply from the first day.
Set up payments
Open, or connect, the club's own Stripe account, so player payments go straight to the club in its own currency.
Decide on regular bookings
Weekly games, coaching and social sessions that should carry over, so nobody loses their slot.
Tell members early
A short email with the date of the switch, the booking link and what changes for them. Keep it to one page.
Go live and stay close
Pick a quiet week, have someone on hand for questions, and keep taking phone bookings as manual bookings for the people who need them.
We do this with you
Initial setup takes 20 to 30 minutes. Most venues go live in one to six weeks, including five to eight hours of one-to-one training with a Pivot technician.
Moving over
How long does it take to get set up?
Initial setup takes 20 to 30 minutes, and most venues go live in one to six weeks. That time includes five to eight hours of one-to-one training with a Pivot technician, at your pace.
We configure your courts, prices and opening hours with you, and stay with you through launch day.
Can we move from another booking system to Pivot?
Yes. We help clubs move over from other platforms as part of onboarding: we set up your courts, prices and rules with you, and plan the switch so members know what changes and when.
Will our members need to download an app?
No. Members can book and pay on the web without installing anything. The free Pivot Sports app for iPhone and Android is there for those who want it, with the same login.
Is there a contract or setup fee?
No. There is no setup fee and no lock-in contract. You pay your first month when you go live, and you can cancel at any time.
Planning a move?
Book a 20-minute demo and we will map out your switch, step by step.
No setup fee · No contract · Cancel anytime