Terms of Service.

01Your agreement with us

These Terms of Service ("Terms") form a legally binding agreement between you and Pivot Sports Pty Ltd (ABN to be advised) ("Pivot", "we", "us"). By creating an account, booking a court, or otherwise using the Pivot Sports platform — including bookpivot.com, our mobile apps, and any related services (the "Platform") — you agree to these Terms.

If you're using the Platform on behalf of an organisation (a venue, club or business), you confirm that you're authorised to bind that organisation to these Terms.

If you don't agree, please don't use the Platform.

02What Pivot does

Pivot is a software platform that helps:

• Venues manage court inventory, take real-time bookings, accept payments, run memberships, schedule coaching, and grow their business.
• Players discover venues, book courts, find playing partners, join competitions and pay securely.

Pivot is the technology — we're not the venue, the coach, or the other player. The actual court hire, lesson or game is delivered by the venue. We're not responsible for the condition of facilities, the conduct of other users, or the quality of any service provided by a venue.

03Your account

Eligibility

You must be at least 16 years old to create a Pivot account. If you're under 18, you confirm that your parent or guardian has reviewed these Terms and agrees to them on your behalf.

Accuracy & security

You're responsible for keeping your login details secure and for all activity that happens under your account. Don't share your password. Tell us straight away at hello@bookpivot.com if you suspect unauthorised access.

The information you provide must be accurate and kept up to date — wrong contact details mean missed booking confirmations, refunds and important service messages.

04Bookings & cancellations

When you confirm a booking through Pivot, you enter into an agreement directly with the venue. Pivot facilitates that booking but is not a party to it.

Cancellations

Each venue sets its own cancellation policy, which is shown clearly during checkout and on your booking confirmation. Typical policies are:

• Free cancellation up to 24 hours before the booking starts.
• 50% refund between 24 and 4 hours before.
• No refund inside 4 hours.

Pivot honours the venue's published policy. If you have a special circumstance (illness, injury, weather), contact the venue directly first; venues often have flexibility for genuine cases.

No-shows

Repeated no-shows may result in the venue suspending your ability to book, in line with their venue rules.

05Payments & refunds

All payments on the Platform are processed by Stripe Payments Australia Pty Ltd. By providing your payment details, you authorise us to charge the applicable amount through Stripe. Stripe's terms apply alongside ours.

Prices include GST where applicable. The price you see at checkout is the price you pay — no surprise fees.

Refunds

Refunds for cancelled bookings are processed back to your original payment method within 5–10 business days, in accordance with the relevant venue's cancellation policy.

Disputes

If something has gone wrong with a charge, please contact us at billing@bookpivot.com before raising a chargeback. Most issues can be sorted out quickly.

06Terms for venues

If you're a venue using Pivot, the following extra terms apply.

Subscription & fees

Pivot offers tiered subscription plans (currently Free, Standard, and Pro) plus a per-booking fee where applicable. Plan inclusions and pricing are set out at bookpivot.com/pricing and may be varied with 30 days' notice.

Subscriptions auto-renew monthly or annually unless you cancel through your account dashboard before the renewal date.

Your responsibilities

• Keep your court inventory, opening hours, pricing and cancellation policy accurate and up to date.
• Honour all confirmed bookings made through the Platform.
• Comply with Australian consumer law, workplace health & safety laws, and any sport-specific regulations.
• Treat player personal information lawfully and in line with our Privacy Policy.
• Maintain appropriate public liability insurance for your venue.

Our responsibilities

• Provide the Platform with reasonable availability (target 99.9% uptime, excluding scheduled maintenance).
• Process payments and remit settlement funds to your nominated bank account on the agreed schedule (typically within 2 business days of the booking).
• Provide reasonable support during Australian business hours and emergency support 24/7.

07Terms for players

If you're booking courts, joining games, or finding partners through Pivot, you also agree that:

• You'll show up to the courts you book — or cancel within the venue's window.
• You'll follow the venue's rules of play, dress code and code of conduct.
• You play at your own risk. Sports and activities booked through Pivot can involve physical activity and possible injury. If you're not sure you're medically fit to play, see a doctor.
• Information you share with other players (in matches, leagues or chats) is at your own discretion.

08Acceptable use

While using Pivot, you must not:

• Use the Platform for any illegal, fraudulent or harmful purpose.
• Harass, abuse or discriminate against other users or venues.
• Impersonate another person or misrepresent your affiliation with a venue.
• Scrape, copy, reverse-engineer or attempt to interfere with the Platform's operation.
• Upload viruses, malware or any malicious code.
• Resell bookings or use the Platform to operate a competing service.

We can suspend or close accounts that breach this section without notice if necessary to protect users or the Platform.

09Intellectual property

Pivot owns or licenses all intellectual property in the Platform — including software, designs, the "Pivot" name and logo, copy and visual assets. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose while you have a valid account.

You retain ownership of content you upload (venue photos, descriptions, profile information). By uploading, you grant Pivot a worldwide, royalty-free licence to host, display and distribute that content as needed to run the Platform.

10Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the extent permitted by law, we don't guarantee that:

• The Platform will always be uninterrupted, error-free or secure.
• Information from venues (pricing, hours, photos) is always accurate — venues are responsible for keeping their listings current.
• The Platform will meet every requirement you might have.

11Liability & the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded.

Subject to those guarantees and to the maximum extent permitted by law:

• Pivot's total aggregate liability to you for any claim arising out of or in connection with the Platform is limited to the total fees you paid us in the 12 months before the event giving rise to the claim, or AUD $100, whichever is greater.
• Neither party is liable to the other for indirect, special, punitive or consequential loss, including lost profits, lost revenue, lost goodwill, or loss of data.
• Where our liability for failure to comply with a consumer guarantee can be limited, our liability is limited to (at our option) re-supplying the relevant service or paying the cost of having it re-supplied.

12Termination

You may close your account at any time from your account settings or by emailing hello@bookpivot.com.

We may suspend or terminate your account if you breach these Terms, fail to pay fees, or use the Platform in a way that risks harm to other users or to Pivot. Where reasonable, we'll give you notice and an opportunity to fix the issue first.

Some clauses survive termination — including liability, IP and dispute resolution.

13Disputes & governing law

These Terms are governed by the laws of Queensland, Australia. You and Pivot submit to the non-exclusive jurisdiction of the courts of Queensland.

Before going to court, both parties agree to first try to resolve any dispute by emailing hello@bookpivot.com with a clear description of the issue, and to participate in good-faith discussions for at least 30 days.

14Changes to these terms

We may update these Terms from time to time as the Platform evolves. For material changes, we'll give you at least 14 days' notice by email or in-app notice before the new terms take effect. Continued use of the Platform after the effective date means you accept the changes. If you don't accept, you can close your account.

15How to contact us

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